terms and condition
Welcome to Paintball HQ!
These Terms and Conditions outline the rules and regulations for the use of Paintball HQ’s website, as well as participation in activities provided by Paintball HQ.
By accessing our website or participating in activities at Paintball HQ, you accept these Terms and Conditions. If you do not agree with these Terms and Conditions, please do not use our website or participate in our activities.
Definitions
“Client”, “You”, “Your” refers to you, the person accessing this website and/or participating in activities at Paintball HQ.
“Company”, “We”, “Our”, “Us” refers to Paintball HQ.
“Party”, “Parties” refers to both the Client and Paintball HQ.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the services provided by Paintball HQ in accordance with the laws of New Zealand.
Alcohol, Drugs and Controlled Substances Policy
Paintball HQ operates a strict alcohol, drugs and controlled substances policy. Due to the nature of paintball activities and equipment, participants must be capable of safely following instructions, handling equipment and participating in games.
To ensure the safety of all participants and staff, the following conditions apply:
Zero Tolerance: Alcohol, illegal drugs and controlled substances that may impair a person’s ability to participate safely are prohibited during paintball activities.
Pre-Game Sobriety: Participants must not consume alcohol or any substance that may impair their judgement, coordination or reaction times before or during paintball activities.
Right to Refuse Service: If a Paintball HQ staff member reasonably believes an individual is under the influence of alcohol, drugs or another impairing substance, Paintball HQ may refuse that person entry or participation and require them to leave the premises.
Group Accountability: If a group member is refused participation due to a violation of this policy, the person who made the booking remains responsible for payment associated with the booking in accordance with our cancellation and refund policies.
No Refunds: Paintball HQ may refuse to provide a refund where an individual is denied participation because they have breached this policy.
This policy is designed to protect participants, staff and visitors and maintain the safe operation of Paintball HQ.
Online Booking
All bookings must be made through Paintball HQ’s approved booking system or another booking method authorised by Paintball HQ.
Where a valid credit or debit card is required to secure a booking, customers agree to the following conditions:
No Deposit Required: Unless otherwise stated during booking, no upfront deposit is required to secure a booking.
No-Show Fee: If your group does not attend its scheduled booking and fails to provide prior notice, a NZD $100 no-show fee may be charged to the card provided.
Definition of a No-Show: A no-show means failing to attend your booking without providing prior notice. Notice may be provided through our booking system, email or by contacting Paintball HQ directly.
Changes and Cancellations: It is the customer’s responsibility to notify Paintball HQ of cancellations or changes to their booking to avoid applicable no-show or cancellation fees.
Payment Security
Paintball HQ may use third-party payment processors such as Stripe to securely process online payments.
Payment information entered through our website or booking system is processed securely by the relevant payment provider. Paintball HQ does not intentionally store customers’ complete credit or debit card information on its own systems where payment information is handled directly by the payment provider.
Cookies
We may use cookies to enhance your experience on our website.
By accessing Paintball HQ’s website, you consent to the use of cookies in accordance with our Privacy Policy and your available cookie preferences.
Cookies may be used to enable website functionality and improve the user experience. Third-party service providers used by Paintball HQ may also use cookies in accordance with their own privacy policies.
Licence and Intellectual Property
Unless otherwise stated, Paintball HQ and/or its licensors own the intellectual property rights for content created and published by Paintball HQ.
All intellectual property rights are reserved.
Unless you have received prior written permission from Paintball HQ, you must not:
Republish Paintball HQ material for commercial purposes.
Sell, rent or sub-license Paintball HQ material.
Reproduce, duplicate or copy Paintball HQ material for commercial purposes.
Redistribute Paintball HQ content except where sharing functionality has been specifically provided or authorised.
Where legally permitted, by submitting content to Paintball HQ you grant Paintball HQ permission to use, reproduce and display that content in connection with its business, marketing and promotional activities, subject to applicable privacy laws.
Hyperlinking to Our Website
The following organisations may link to our website without prior written approval where the link is lawful and does not misleadingly imply an endorsement or commercial relationship:
Government agencies.
Search engines.
News organisations.
Online directories and other legitimate businesses.
Paintball HQ may consider link requests from other reputable organisations provided that the link:
Is not deceptive.
Does not falsely imply sponsorship, approval or endorsement.
Is appropriate within the context of the linking website.
Other organisations may contact Paintball HQ to request approval to link to our website.
iFrames
You may not create frames or other presentation methods around Paintball HQ webpages that materially alter their visual presentation, appearance or functionality without prior written permission from Paintball HQ.
Content Liability
Paintball HQ is not responsible for content appearing on independent external websites that link to our website.
Nothing in these Terms and Conditions limits any rights or liabilities that cannot legally be limited or excluded under New Zealand law.
Privacy Policy
Paintball HQ may collect personal information including your name, date of birth where required, contact information, booking details, payment-related information and communications with us for purposes including processing bookings, operating our activities, providing customer service and meeting legal or safety requirements.
We may share necessary information with trusted service providers, such as payment processors and booking-system providers, where required to operate our business.
Personal information will be handled in accordance with applicable New Zealand privacy law.
You may request access to, or correction of, personal information Paintball HQ holds about you where you are entitled to do so under New Zealand law.
For privacy enquiries, please contact:
Paintball HQ
Email: paint@paintballhq.co.nz
Phone: 021 296 3551
Reservation of Rights
Paintball HQ reserves the right to request the removal of links to our website where appropriate.
We may amend these Terms and Conditions from time to time. Updated Terms and Conditions will apply from the date they are published or otherwise communicated, subject to applicable law.
Removal of Links
If you find a link on our website that you believe is inappropriate, incorrect or objectionable, you may contact Paintball HQ.
We will consider requests to remove links but are not necessarily obligated to remove a link unless required by law.
Disclaimer
To the maximum extent permitted by New Zealand law, Paintball HQ excludes warranties, representations and conditions that may otherwise apply to our website and services.
Nothing in these Terms and Conditions is intended to exclude or limit liability where doing so would be unlawful, including any rights or remedies that cannot be excluded under applicable New Zealand consumer, privacy or other legislation.
Participation in paintball involves inherent risks. Participants are required to follow all safety instructions, rules and directions given by Paintball HQ staff.
Use of Recording Devices and Media
For the safety of our staff, participants and visitors, and for operational and security purposes, Paintball HQ may use recording devices on its premises, including CCTV cameras and body-worn cameras.
By entering Paintball HQ premises or participating in our activities, you acknowledge the following:
Recording for Safety and Operations: Recording devices may operate while you are on Paintball HQ property. Footage may be collected for security, incident investigation, operational management and quality assurance purposes.
Use of Footage: Paintball HQ may capture photographs or video during paintball activities. Where appropriate and legally permitted, this material may be used for promotional and marketing purposes, including Paintball HQ’s website and social media.
Privacy Considerations: Paintball HQ will take reasonable steps to respect participants’ privacy and handle identifiable recordings in accordance with applicable New Zealand privacy law.
Focus on Gameplay: Promotional media will generally focus on participants actively taking part in paintball activities. Players will normally be wearing protective masks during gameplay.
If you have concerns about recording devices, photography or promotional media, please speak with Paintball HQ before participating.